Privacy Policy

Last updated: October 20, 2026

This Privacy Policy describes how Odin Books 1993 Inc. (“Odin Books”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit www.odinbooks.com (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to customers, website visitors, and other individuals whose personal information we collect through our Services.

Please read this Privacy Policy carefully to understand our privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from different sources to provide our Services. The information we collect and how we use it depend on how you interact with us.

We may use your information to communicate with you, provide and improve our Services, comply with legal obligations, enforce applicable terms of service, and protect our rights and the rights of our customers and others.

Information We Collect Directly from You

Information you provide directly to us may include:

• Contact details, including your name, address, phone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including your username, password, and other information used for account security.

• Customer support information, including information you choose to provide when communicating with us.

• SMS messaging information, including your mobile number, consent records, messaging preferences, and the content of messages you exchange with us.

Some features of our Services require certain personal information. You may choose not to provide this information, but doing so may prevent you from accessing those features.

Information We Collect About Your Usage

We may automatically collect information about how you interact with our Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include device information, browser information, network connection information, your IP address, and information about how you access and use our Site and account features.

Information We Obtain from Third Parties

We may obtain information about you from vendors and service providers, including:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information, such as billing details and credit or debit card information, to process your purchases.

• Providers of technologies used to understand interactions with our Site, emails, Services, and advertisements.

Information obtained from third parties is handled in accordance with this Privacy Policy. Please also see the “Third Party Websites and Links” section below.

How We Use Your Personal Information

Providing products and services

We use your information to process payments, fulfil orders, arrange shipping, manage your account, facilitate returns and exchanges, and send communications about your purchases, account, or other transactions.

We may also enable Shopify to match your account with other Shopify services you choose to use. Shopify processes that information according to its applicable privacy policies.

Marketing and advertising

Where permitted by applicable law and with consent where required, we may use your information to send marketing and promotional communications by email, text message, or postal mail, and to display advertisements for our products and services.

We may also use information to tailor our Site and advertising to your interests. SMS communications are subject to the additional protections in the “SMS Text Messaging” section below.

Security and fraud prevention

We use personal information to detect, investigate, and address potentially fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for keeping your login credentials secure. Please contact us immediately if you believe your account has been compromised.

Customer support and service improvement

We use your information to respond to enquiries, provide customer support, maintain our relationship with you, and improve our Services.

SMS Text Messaging

Consent and Message Types

When you expressly consent to receive SMS messages from Odin Books, you agree to receive text messages at the mobile number you provide for the purposes described when you give your consent.

These may include customer service messages, order updates, pickup notifications, and, where you have separately consented, promotional messages.

Providing your phone number alone does not constitute consent to receive promotional text messages. Consent to receive promotional messages is not a condition of purchase.

Message Frequency and Rates

Message frequency varies depending on your orders, enquiries, and messaging preferences.

Message and data rates may apply according to your mobile carrier’s plan.

Opting Out and Getting Help

You may reply STOP to any SMS message to opt out of future text messages from Odin Books. You may receive one final message confirming your request.

For more information or assistance, reply HELP or email info@odinbooks.com.

SMS Privacy and Information Sharing

We do not sell, rent, or share your mobile number, SMS consent records, or personal information collected through our SMS programme with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers that help us operate and deliver our text messaging service, solely for that purpose and subject to appropriate confidentiality obligations.

These SMS privacy protections apply notwithstanding any other provision of this Privacy Policy concerning sharing information with business partners, marketing partners, or affiliates.

Cookies

We use Cookies to operate and improve our Site, remember your preferences, understand how visitors use our Services, and support analytics and advertising.

For information about Cookies associated with Shopify, visit:

https://www.shopify.com/legal/cookies

We may permit service providers and advertising partners to use Cookies to help tailor products, services, and advertising on our Site and other websites.

Most browsers accept Cookies automatically. You can adjust your browser settings to remove or reject Cookies. Blocking Cookies may affect the availability or functionality of some features of our Services.

Blocking Cookies may not prevent all information sharing with service providers or advertising partners. The SMS information exclusions described above continue to apply.

How We Disclose Personal Information

Subject to the SMS privacy protections described above, we may disclose personal information in the following circumstances:

• To vendors and service providers that perform services on our behalf, such as website hosting, IT management, payment processing, data analytics, customer support, messaging, cloud storage, order fulfilment, and shipping.

• To business and marketing partners to provide services and advertise to you, subject to the exclusions in the “SMS Text Messaging” section. These partners handle information shared with them according to their own privacy notices.

• When you direct us to share information, request a service that requires sharing, or otherwise consent to a disclosure, such as when arranging delivery or using a social media integration.

• To affiliates or companies within our corporate group where needed to operate our business, subject to the exclusions in the “SMS Text Messaging” section.

• In connection with a business transaction, such as a merger or acquisition, subject to applicable law and the SMS privacy protections described above.

• To comply with legal obligations, respond to lawful requests, enforce applicable terms of service, and protect our rights and the rights of others.

Information disclosed for these purposes may include:

• Identifiers, such as contact details and certain order and account information.

• Commercial information, such as purchase history and customer support information.

• Internet and network activity, such as Usage Data.

• Approximate location information inferred from an IP address or similar technical information.

We do not use or disclose sensitive personal information without consent where required by applicable law, or to infer characteristics about you.

Third Party Websites and Links

Our Site may contain links to websites and platforms operated by third parties. Please review their privacy policies and terms before providing information to them.

We do not control and are not responsible for the privacy, security, accuracy, or reliability of third party websites.

Information you post in public spaces, including social media platforms, may be visible to others and used according to those platforms’ policies. Linking to another website does not, by itself, mean that we endorse it.

Children’s Data

Our Services are not intended for children to use independently, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

As of the date of this policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system is completely secure, and information transmitted over the internet may be vulnerable while in transit.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to manage your account, provide our Services, comply with legal obligations, resolve disputes, and enforce applicable agreements.

We may retain records of messaging consent and withdrawal requests as needed to document consent and respect your communication preferences.

Your Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to the personal information we hold about you and information about how it is used and disclosed.

• Request correction of inaccurate personal information.

• Request deletion of your personal information, subject to applicable retention requirements.

• Request a copy of your information in a portable format, where applicable.

• Request restrictions on certain uses of your information.

• Withdraw consent where our processing relies on consent, subject to legal or contractual restrictions.

• Appeal a decision about a privacy request, where that right applies.

These rights may be subject to exceptions and limitations under applicable law.

Managing Communication Preferences

You can unsubscribe from promotional emails using the unsubscribe link included in those emails. We may continue to send necessary communications about your orders or account.

To stop receiving SMS messages, reply STOP. For assistance, reply HELP or email info@odinbooks.com.

Making a Privacy Request

To exercise your privacy rights, contact us using the details below.

We may need to verify your identity before responding. If you appoint an authorized representative, we may request proof of their authority and additional verification where permitted by law.

We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

If you are not satisfied with our response, you may have the right to contact the privacy regulator or data protection authority responsible for your jurisdiction.

International Users

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live, including by our service providers.

Information processed in another country may be subject to that country’s laws and lawful access requests.

Where required by applicable law, we use appropriate safeguards for international transfers. For transfers from the European Economic Area or the United Kingdom, these may include recognized contractual safeguards or transfers to countries recognized as providing adequate protection.

Contact

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:

Odin Books 1993 Inc.
4361 Harvester Road, Unit 13
Burlington, ON L7L 5M4
Canada

Email: info@odinbooks.com
Phone: 800 223 6346